Friday, December 6, 2019

Management is the Pursuit of Flexibility-myassignmenthelp.com

Question: Discuss about theManagement is the Pursuit of Flexibility. Answer: The article titled Examining the characteristics and managerial challenges of professional services discusses on the various characteristics that are essential for the tourism and hospitality industry (Brandon-Jones et al. 2016). These characteristics are customer engagement, intensification of knowledge, customization on a broad-level and small investment of the capital. The authors have found that there are considerable managerial challenges faced by the tourism and hospitality manager in the discharge of their responsibilities. These challenges include paying close attention to the hierarchy, keeping a tab of the flat hierarchy and the recruitment of the employee. It was found that the knowledge transfer pertained from the expert to the client. The study found that those who are functional specialists get to spend less time with the clients. The generalists in the industry customize their services as compared to the specialists. This article is important in understanding the diffe rent aspects of the manager. This article is in consonance with the given topic as it underscore on the theme of flexibility required to be manifested by the hospitality and tourist manager. References Brandon-Jones, A., Lewis, M., Verma, R. and Walsman, M.C., 2016. Examining the characteristics and managerial challenges of professional services: An empirical study of management consultancy in the travel, tourism, and hospitality sector.Journal of Operations Management,42, pp.9-24. Hospitalityschools.com. (2018).Top 10 Qualities of a Great Hospitality Employee | HospitalitySchools.com. [online] Available at: https://hospitalityschools.com/resources/top-10-qualities-of-a-great-hospitality-employee [Accessed 8 Apr. 2018].

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